Customer Service
Customer Service
At Essentially Equestrian, we are committed to ensuring that every order is processed and dispatched with the utmost care and efficiency. From the moment you place your order to the moment your parcel arrives, our goal is to provide an exceptional customer experience — one that reflects our passion for horses and dedication to our customers.
Once you’ve shopped with us, we hope you’ll agree that our service stands out for all the right reasons.
Our Team
Our team are real horse lovers, so there’s always someone available who truly understands your needs. If you have any questions about product fit, sizing, or suitability, we’re happy to help.
📞 Call us:
Int: +353 9064 65850 or (090) 6465850
📧 Email: info@essentiallyequestrian.com
We value all your comments and suggestions — your feedback helps us continue to improve our range and service.
Ordering from Essentially Equestrian
You can order with confidence through our secure online store at www.essentiallyequestrian.com
How to Order Online
We’ve made our website as easy to use as possible. You can:
- Use the Search bar to find products quickly by name or product code.
- Browse through categories and subcategories to explore our full range.
- Visit our Special Offers section before checkout for great deals you won’t want to miss.
When you’re ready:
- Add items to your Shopping Basket.
- Click the Basket icon at any time to review your selections.
- Proceed to Checkout — confirm your customer details, review your order, and complete your purchase.
👉 Please note: To place an order, you must first register and create an online account. Only registered customers can complete an order.
For customer service reasons, some products may only be available while in stock.
Ordering Offline
Prefer to order another way? No problem — we’re happy to take your order by phone or post.
By Phone
📞 Call us on:
Int: +353 9064 65850 or (090) 6465850
To ensure a quick and efficient order process, please have the following ready:
- The product description, including size and colour.
- Your credit/debit card details.
By Post / Email
Send your order to us and we will organise the rest.
Opening Hours
Monday – Friday: 11:00 am – 6:00 pm
Saturday: 10:00 am – 6:00 pm
Sunday: Closed
Please check our Facebook page for Bank Holiday and Sunday opening hours, as these may vary.
Out-of-hours collections can be facilitated by prior arrangement — please contact us on 086 8239106 to arrange.